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Microsoft Great Plains Remote Support - Overview
Microsoft Great Plains is now standard mid-market ERP application, serving the whole spectrum of businesses. In the case of mid-size business we usually see strong IT team with SQL querying skills plus accounting department is already trained to use Great Plains and needs minimal help in figuring out on how to use new Great Plains version and features. In this situation company may leverage it's work force strength and minimize ERP application support cost. This is the goal of Microsoft Business Solutions and the philosophy of future computer systems. In this situation - in our opinion - there is no need to have expensive local support when consultants are coming to you on regular basis and spend at least four hours onsite, charging somewhat close to $200 per hour. Also, please take into consideration the fact that consulting companies have to train new hires to do the job, and formal training should be supplemented with serving to real customer. Below we give you your options to support Great Plains with minimized support cost. Minimizing upgrade/migration cost. It is not a secret that Microsoft Business Solutions VAR has to maintain it's cash flow. It is often conflicts with your interests. Have Great Plains partner to trigger you Microsoft promotions on Migrations/Upgrade/Placing you back to enhancement program. Do not succumb to reseller attempt to sell you migration with list price. Local Partner - is it the best and cost effective way? First, place yourself into local partner shoes. When he is fighting to win your business - he is competing against other local vars - they are using traditional sales&marketing techniques: trade shows, expensive permanent sales people to do cold calls and then presentations onsite. This will drive following hourly consulting rates to the sky. Nationwide small partner usually does its marketing over the internet and this is only few percent of the revenue. Another thing to consider - nationwide partner doesn't have to come to you and have onsite meeting - it is all done over the phone. Do you have complex customization? If you do - you need to know that local partners are making substantial revenue on customization upgrade. At the same time they do not specialize in customizations - they have to deal with broad range of issues with their clients. I would guess - you would rather appeal to specialist who is dealing with customizations on the daily basis. The same comment is relevant for upgrade and migration. Do I need consultant? It is probably good idea to have consultant to do the upgrade. We strongly recommend you to use consultant in the following cases
Good luck in self-support and if you have issues or concerns - we are here to help! If you want us to do the job - give us a call 1-866-528-0577! help@albaspectrum.com About The Author Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies - USA nationwide Great Plains, Microsoft CRM customization company, based in Chicago, California, Texas, Florida, New York, Georgia, Arizona, Colorado, Oregon, Washington, Canada, UK, Australia and having locations in multiple states and internationally (www.albaspectrum.com), he is CMA, Great Plains Certified Master, Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer. You can contact Andrew: andrewk@albaspectrum.com; akarasev@albaspectrum.com
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Microsoft Great Plains, Navision, Axapta - Selection Considerations During the years of our consulting practice, which comes back to East Europe in mid 1990th and then continues in the USA, Brazil, New Zealand, Australia, Oceania, Germany, Canada - we would like to orient you - business owner, IT director or software programmer. Selection process can take several months and you may end up with non-Microsoft solution. Linux - Keyboard Or Mouse Just stress testing one of the latest Linux distributions. Been testing it for about two months. Off The Record - Tips For Picking Recording Software Need software to record your voice, streaming audio or musical instruments? There are dozens of great products on the market. Some cost up to five hundred dollars, but here are some of the low cost alternatives you might want to consider. Why do Manufacturers Invest in Business Management Software? With many manufacturing shops heading over seas in favor of lower cost, it is tough to compete in today's marketplace. As a result, the goal for manufactures who want to compete going forward is to run leaner, faster and more accurately. Linux vs Windows Operating Systems With so many Microsoft Windows related viruses, errors, and other software problems, many average computer users are looking at alternative operating system platforms, such as Linux. It is important that users, frustrated with Windows, don't simply install a version of Llinux without knowing what they are in for. What Stands Behind The Software Description? With thousands of web pages added to the Net every day, it's getting more and more frustrating both to submit the information to the attention of those, who are interested in it and to find the information one needs.The problem is even aggravated with the fact that customers become more exigent to the products they are offered. QuarkXpress Tips: How to Move Content Between Print and Web Layouts Since its release in 1987, QuarkXpress had made an immediate impact to computer enthusiasts. QuarkXPress introduced precision typography, layout and color control to the desktop computer, and delivered those features to designers at a fraction of the cost of proprietary typesetting systems. Microsoft Business Solutions - Navision Customization: C/SIDE, C/ODBC, C/FRONT, XBRL Microsoft bought Navision, Denmark based software development company, along with Great Plains Software. Now Microsoft Business Solutions offers following ERP applications: Navision (former Navision Attain), Microsoft Great Plains (former Great Plains Dynamics/eEnterprise), Solomon, Axapta. Implementing Microsoft CRM: setup and configuration - notes for IT specialist Microsoft Business Solutions CRM is web-based CRM application, deploying all the spectrum of recent Microsoft technologies. We'll try to analyze different needs and implementation scenarios attributed to specific industries and business types, based on our experience. ERP Implementation: Success Factors As seeing large number of implementations - in our case these are Microsoft Business Solutions Products: Great Plains, MS CRM, Navision - we would like to give you our opinion on what should you consider to do to secure implementation success. These principles should work as for large corporation as well as for midsize and even small business. Brand Your Websites URL With a Favicon Have you ever noticed that when you look at your browser favorites menu or the address bar, some entries have their own little icon beside their URL?It's called a "Favicon" (a graphic file with a .ico extension) and it's placed in the root directory of the web site. Kick-Ass Performance For Your PC? Its Easy Is your PC is slow and wimpy? Then you need some PC steroids - software applications that will cleanse the registry, optimize RAM and make that puppy fly. Here is what you should start with. Business Planning Software Once a business idea is selected, it is highly recommended that we sharpen the concept by a detailed planning process. The result of this step is a comprehensive business plan, with its major components being the marketing "mix," the strategic plan, operational and logistical structures, and the financial proposal. Blind CC (Bcc): Master Its Use When E-Mailing If you use Microsoft Outlook (or similar applications) for e-mailing, then you are familiar with the fields at the top of a new mail message, right? Of course, in the "To.. Corporate ERP: Standard vs. Rich functionality - Microsoft Great Plains Traditionally we were considering functionally rich systems, such as SAP, Oracle Financials, PeopleSoft, JDEdwards as the fit for large publicly traded corporation. There might be multiple opinions for the future corporate ERP/MRP systems. Software Tools To Help Your Business Sell More Sales are all about leverage, because there is only so much you can do on your own. But, with the help of these simple tools, you can easily double, triple and quadruple your productiviting and make more sales. Microsoft Great Plains Integrations - Retail Management Sample Microsoft Business Solutions is emerging as very attractive vendor for mid-size companies. The strength of its products is in their cross integration potential. Online PowerPoint Presentation - Convert PowerPoint to Flash Although we don't know whether Microsoft ever envisioned such a big market about PowerPoint on its first release. Today this software is impacting profoundly on education and corporation's activities in the way that nobody could ignore. IT Strategy for Midsize Business: Microsoft vs. Java, Great Plains & CRM Midsize business or non-profit organization should decide if one-vendor solution would be appropriate and the associated risk acceptable. In our opinion, balancing the risk of one-vendor-approach is not economically feasible and should be avoided. A Case Study on Selecting Contract Management Software Professional services firm cuts costs and improves productivity with integrated software system."I could satisfy the government, but I couldn't give managers the information they needed to do their jobs," says Shannon Winston, Controller for Apex Environmental.
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